❓ Help Centre

Frequently Asked Questions

Everything you need to know about 91pk — from registering your account and completing KYC, to depositing in PKR, understanding bonus wagering requirements, betting on PSL and ICC matches, and using our responsible gambling tools. Browse by category below.

25 Q&A Pairs
5 Topic Categories
EN Language
2026 Last Updated

FAQ Categories

Account & Registration

How to sign up, age requirements, KYC documents, CNIC verification, password resets and managing your 91pk account from Karachi to Peshawar.

Deposits & Withdrawals

PKR deposit options, familiar payment context (Easypaisa, JazzCash, Raast, bank transfers), withdrawal timelines, KYC holds and processing requirements.

Games & How to Play

Sports betting on cricket, PSL, ICC and football; in-play markets; live casino games; slot titles; bet settlement rules and in-play mechanics explained.

Bonuses & Promotions

Welcome bonus terms, wagering requirements, eligible markets including PSL cricket, bonus expiry, why bonuses are removed and how promotions work on 91pk.

Security & Responsible Gambling

Data protection, account security, self-exclusion, deposit and loss limits, session reminders, 18+ policy and how to contact support about safety concerns.

Still Need Help?

Can't find your answer below? Contact 91pk support via live chat in your account dashboard, or email [email protected]. English and Urdu assistance available.

Account & Registration

6 Questions

Visit 91pk and click the registration button. Fill in your full name, date of birth, email address, mobile number and a secure password. Once submitted, you will receive a confirmation email. After verifying your email, you can log in and begin the KYC process to unlock full account functionality including withdrawals.

You must be at least 18 years old to register on 91pk, or the higher minimum age required by the operator's license jurisdiction, whichever applies. Age verification is mandatory during KYC. Any account found to belong to an underage user is closed immediately and funds are returned to the verified source. This policy is strictly enforced.

No. Each individual may hold only one active account on 91pk. Creating duplicate accounts — whether using the same or different personal details — is a violation of our Terms and Conditions and will result in all associated accounts being closed and balances forfeited. If you have lost access to your account, contact support to recover it rather than registering again.

For KYC verification on 91pk, you will typically need a valid government-issued photo ID such as your CNIC or passport, a proof of address document dated within the last three months, and in some cases proof of ownership of the payment method you use to deposit. Submitting clear, accurate documents speeds up the verification process considerably.

On the 91pk login page, click the Forgot Password link and enter your registered email address. You will receive a password reset link by email. If you no longer have access to your registered email, contact our support team directly via live chat or email at [email protected] with your account username and identity details to verify ownership.

91pk is an English-language platform built for the Pakistan market, covering sports including cricket, PSL, ICC tournaments, football and UFC, plus live casino and slot games. However, online gambling is subject to significant legal restrictions under Pakistan's Prevention of Gambling Act, 1977. 91pk does not claim Pakistani government authorisation. Users are solely responsible for understanding and complying with applicable local law.

Deposits & Withdrawals

5 Questions

91pk supports a range of payment methods available in the cashier section of your account. Familiar Pakistani payment rails such as Easypaisa, JazzCash and Raast may be referenced contextually, along with bank transfer options. Cryptocurrency options including BTC and USDT may also be available. Note that payment provider names are context only — availability varies and none of these providers endorse gambling.

Minimum deposit amounts on 91pk vary by payment method and are displayed in the cashier at the time of deposit. Amounts are shown with reference to PKR. Please check the cashier for current minimums applicable to your chosen method, as these may change. There is no single universal minimum that applies across all available payment options.

Withdrawal processing times depend on the method chosen and your KYC status. Once KYC is complete and a withdrawal request passes compliance review, processing typically takes between a few hours and several business days depending on the payment method. Cryptocurrency withdrawals may be faster but depend on network confirmation times outside 91pk's control. Incomplete KYC is the most common cause of delays.

Bank transfer options may be available in the 91pk cashier. HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani banking institutions for context only. Their availability as deposit methods depends on operator configuration and is subject to change. Importantly, none of these banks endorse or officially support gambling activity. Always verify the payment options available in your own cashier at the time of deposit.

Withdrawals may be held pending completion of KYC verification, additional document requests, anti-money laundering review, or if there is an outstanding compliance query on your account. Deposits from payment methods that do not match your verified identity may also trigger a review. Contact 91pk support with your transaction reference number to get a specific update on the status of your request.

Games & How to Play

5 Questions

91pk covers a wide range of sports markets including cricket (PSL, ICC tournaments, bilateral T20 and Test series involving Pakistan), football (domestic and international leagues), UFC and mixed martial arts, tennis, basketball and more. Live in-play betting is available on major events. Market depth varies by sport and event — check the sportsbook section for currently available markets.

In-play betting lets you place bets on sporting events while they are in progress. Odds update in real time based on match developments — a wicket in a PSL match, a red card in football, or a knockdown in a UFC bout all shift the available markets instantly. Markets may be temporarily suspended at key moments. Bets accepted during a suspension confirmation window are binding at the odds displayed at time of acceptance.

The 91pk live casino section includes live dealer versions of blackjack, roulette, baccarat, game show-style titles and poker variants, streamed in real time from professional studio environments. Game availability depends on current content partnerships. Slot games, instant wins and virtual sports are also available alongside the live casino section within the platform.

Bets are settled using the official result declared by the relevant governing body — for example, the Pakistan Cricket Board for domestic events or the ICC for international fixtures. Settlement occurs after the official result is confirmed. 91pk reserves the right to void bets in cases of obvious pricing errors, match-fixing suspicions, or technical faults that affected market integrity at the time of betting.

91pk's standard policy is to return withdrawals to the same payment method used for the original deposit, where operationally possible. This is an anti-money laundering requirement. If your original deposit method is no longer available, contact support before requesting a withdrawal. Alternative arrangements require additional verification and are reviewed on a case-by-case basis.

Bonuses & Promotions

4 Questions

91pk may offer a welcome bonus to newly registered and verified users upon making their first qualifying deposit. Bonus amounts, minimum deposit thresholds and wagering requirements vary and are set out in the specific promotion terms published at the time of the offer. Illustrative amounts referenced in marketing — such as "up to PKR 25,000" — are examples only; the actual bonus depends on your deposit and the active promotion.

A wagering requirement (also called rollover or playthrough) specifies how many times the bonus amount must be staked on qualifying markets before any resulting balance can be withdrawn. For example, a PKR 5,000 bonus with a 10x wagering requirement means you must place PKR 50,000 in qualifying bets before the funds are eligible for cashout. Eligible markets and time limits are stated in each promotion's individual terms.

Whether a bonus applies to cricket markets including PSL, T20 internationals and ICC tournaments depends on the specific promotion terms. Some bonuses are sports-only and do cover cricket; others are casino-specific and do not. Always read the eligible markets section of each individual promotion before depositing to activate a bonus — using ineligible markets will not count towards your wagering requirement.

Bonuses may be removed if they expire before their wagering requirement is met, if a withdrawal was requested before the requirement was completed, if a violation of promotion terms was detected — such as using an excluded payment method or placing bets that do not qualify — or if the account was flagged for bonus abuse. Contact 91pk support with your account details for a specific explanation.

Security & Responsible Gambling

5 Questions

Log in to your 91pk account and navigate to Account Settings, then the Responsible Gambling section. Select Deposit Limits and choose a daily, weekly or monthly cap. Reductions take effect immediately. Increases require a cooling-off period before they activate — this delay is intentional to protect against impulsive decisions made during play. If you need help setting limits, contact support directly.

Go to Account Settings and select the Responsible Gambling section, then choose Self-Exclusion. Select your preferred exclusion duration — options range from 6 months up to permanent. Confirm your selection and the exclusion takes effect immediately. Your account is closed, marketing is stopped and creating a new account during exclusion is prohibited. If you cannot log in, email [email protected] directly.

91pk uses TLS encryption for all data transmitted between your device and our servers. Account passwords are hashed and never stored in plain text. Access to personal data is restricted to authorised personnel only. KYC documents are handled in accordance with our Privacy Policy and retained only as long as required by applicable regulatory obligations. We do not sell personal data to third parties under any circumstances.

Contact 91pk support immediately via live chat or email at [email protected]. Request a temporary account lock while the situation is investigated. Change your password from a secure device as soon as possible. Our team will review access logs and recent account activity. We take unauthorised access reports seriously and will work with you to secure your account promptly.

You can reach 91pk support via live chat available within your account dashboard, or by emailing [email protected]. When contacting support about a specific issue, include your account username, a clear description of the problem, relevant dates and any reference numbers. Support is primarily in English; Urdu language assistance is available on request. Response times vary by channel and query complexity.

Need more help? If the answers above don't cover your specific situation, our support team at 91pk is happy to assist. Reach out via live chat or email [email protected]. For responsible gambling concerns, visit our dedicated Responsible Gambling page or review the full Terms & Conditions.

★ Ready to Play?

Questions Answered — Back to 91pk

Now that you know how 91pk works — from PSL cricket markets to live dealer games and responsible gambling tools — head to the homepage to get started. Adults 18+ only. Local laws may restrict gambling in Pakistan.

18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling should be entertainment. Local laws may restrict gambling in Pakistan. This site does not constitute legal advice.